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Privacy Policy

Effective Date: January 7th, 2025

At Power Underwriter, we are committed to safeguarding your privacy and ensuring transparency in how we collect, use, and protect your personal data. This Privacy Policy applies to both visitors to our website and users of our SaaS platform.

Who We Are

Power Underwriter is a loan underwriting SaaS platform designed to streamline underwriting workflows through AI-powered tools. Our website address is: [Insert Website URL].

Information We Collect

1. Contact Form and Website Interactions

When you fill out a contact form or interact with our website, we may collect:

  • Your name, email address, phone number, and any information you provide in your message.
  • Your IP address and browser user agent for spam detection.

2. Account Creation and SaaS Usage

When you or your organization create an account to use our platform, we collect:

  • Account Details: Name, email address, and organization information.
  • Payment Information: Billing details for subscription purposes (processed securely by third-party payment providers).
  • Platform Usage Data: Actions performed within the platform (e.g., documents analyzed, reports generated, or chat interactions).
  • Uploaded Data: Any documents, loan files, or other content uploaded to the platform for analysis.

3. Cookies

We use cookies to enhance your experience:

  • Functional Cookies: To remember login sessions and improve user experience.
  • Analytics Cookies: To gather data about how the platform and website are used (e.g., which features are accessed most frequently).

You can manage cookies through your browser settings.

4. Third-Party Integrations

If you interact with third-party services through the platform (e.g., payment gateways, cloud storage, or AI tools like OpenAI), those services may collect additional data as per their privacy policies.

How We Use Your Data

We use the data we collect to:

  1. Operate and Improve the Platform:
    • Process and analyze documents.
    • Provide actionable insights and generate reports.
    • Facilitate account management and technical support.
  2. Enhance User Experience:
    • Personalize features and improve platform functionality.
    • Analyze usage data to identify and address pain points.
  3. Ensure Security and Compliance:
    • Detect and prevent unauthorized access or spam.
    • Ensure compliance with regulatory requirements.

How Long We Retain Your Data

  • Data uploaded to the platform (e.g., documents or files) is retained as long as your organization’s subscription is active. Upon termination, you may request data deletion.
  • Contact form submissions are retained for 12 months for customer service purposes.
  • Analytics data is retained for up to 24 months to improve platform performance.

How We Share Your Data

We do not sell your personal data. However, we may share your data with trusted third parties to provide our services, such as:

  • Cloud Storage Providers: To securely store uploaded documents and generated reports.
  • Payment Processors: To handle billing securely.
  • AI Tools: To provide document analysis and chat capabilities.
  • Regulatory Authorities: If required by law or to comply with legal obligations.

Your Rights Over Your Data

As a user or visitor, you have the right to:

  • Access Your Data: Request an export of your personal data or any content uploaded to the platform.
  • Delete Your Data: Request the deletion of your personal data or uploaded content. Note that certain data may need to be retained for legal or compliance reasons.
  • Manage Preferences: Opt-out of analytics tracking or update your account information.

To exercise these rights, contact us at info@powerunderwriter.com.

Data Security

We prioritize the security of your data through:

  • Encryption of uploaded files and communication (e.g., HTTPS).
  • Regular security audits and monitoring.
  • Access controls to ensure only authorized users can view your data.

While we take strong measures to protect your data, no system is completely secure. We encourage users to use strong passwords and enable multi-factor authentication if available.

Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes to our practices or regulatory requirements. We will notify you of significant updates through email or platform notifications.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Phone: 713-419-1284
Email: info@powerunderwriter.com
Address: 1312 17th Street, Denver, CO 80202

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